Only a few firms would have the confidence to publish, or rather make the world aware of the things that their customers report back to them about their products/services. On the other hand, a company that is confident of the products, and the nature of services it offers, would dare to take such a move. While that may be the case, a move of this nature is not an everyday occurrence. Perhaps one of the reasons is that organizations are afraid of blowing their trumpets. On October 21, 2016, Securus Technologies took the bold step of publishing part of the feedback the company has been receiving from its clients.
Before unveiling a sample of the comments from its customers, which were received through email and formal letters, Securus Technologies took the initiative of redacting particular references to counties, states, and names of facilities to protect the innocent. The feedback was obtained from officials who have the responsibility of preventing and solving crimes, as well as providing a better and safer incarceration environment.
The chairman and CEO of Securus Technologies, Richard A. Smith, said that the company develops a new product/service every week aimed at helping the law enforcement and correction officials to prevent and solve crimes. Rick added that they feel honored to have the opportunity to protect and serve the community, seeing that building safety into what the Securus Technologies community does is part of their DNA.
Based on the customers’ comments, Securus Technologies has helped its clients to accomplish the following:
Obtain search warrants for corrupt workers
Monitoring of the inmates’ activities especially the ones suspected of drug use and trafficking of the facility and other suspicious activities
Boosting investigations and improving the security posture of many jails
The LBS software has significantly helped in the recovery of millions of dollars in the form of cash, drugs, and illegal assets. Users of this software said that their job would have been more difficult, and in some instances impossible, if they did not have this software